{"ops":[{"insert":"Be Part of a Winning Team!","attributes":{"bold":true,"italic":true}},{"insert":"\n\n"},{"insert":"\nAre you committed to providing great sales support and customer service, interested in continuous improvement, possess good systems and reporting skills and have a passion for fasteners while working in the industrial space? At Hodell-Natco Industries (HNI), we specialize in supply chain management and are looking for you to join our team working alongside seasoned sales professionals as an inside sales / customer service representative.","attributes":{"italic":true}},{"insert":"\n\n"},{"insert":"\nBe part of a high volume, fast paced environment where you will work independently supporting sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams, and be committed to exceptional customer service and attention to detail, while tracking trends, updating and running effective reports and system tools, proactively addressing issues, clearly communicating and monitoring customer accounts.","attributes":{"italic":true}},{"insert":"\n\n"},{"insert":"\nRESPONSIBILITIES","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nProvide an Exceptional Customer Experience","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nPromote a Customer First mentality"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSeek clear communication and understanding of customer needs and translate/communicate them to our organization"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nProvide sales support as needed to the local sales team and assigned customers"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEnter quotes and sales orders in expedient manner (with assistance from teammates)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEnter process transactions, production orders and conduct other transactions as necessary"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nFollow up on quotes in designated time to ensure success"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nExpedite sales orders, work with purchasing team on inbound requirements"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nHave extensive knowledge of Hodell-Natco product offering"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n100% ERP utilization for all interactions with PPR accounts ($50,000 or greater strategic accounts). This includes, but is not limited to: Customer cases, Customer call logs, Customer visits, email interaction, opportunities, and quote follow-up"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nAccountability and Performance Measures:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nAssist in exceeding annual sales and margin goals for branch"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nManage orders/quotes/expediting to ensure performance metrics are met consistently"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nUtilize portals and HNI reporting for effective Customer management."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nWork constructively as a team member to advance our organization and help elsewhere in the","attributes":{"bold":true}},{"insert":"organization when necessary or when asked.","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nEmploy skills to assist internal customers and add value:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nHave a strong understanding of HNI’s strategic plan & value-added philosophy"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSeek clear understanding of processes, products and customer needs to best execute the responsibilities in a support role"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOffer suggestions and / or seek clarification and guidance to / from internal customers when considering how to best and effectively service their needs"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOperate with a focused, detail-oriented and proactive mindset\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"REQUIRED SKILLS & ABILITIES","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nSolid time management and organizational skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCommitment to detail, accuracy, quality, and continuous improvement"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nExcellent verbal and written respectful communication skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOutstanding listening and people skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nWorking knowledge of Microsoft Office with solid Excel skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to learn, navigate and work with ERP/MRP software"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to analyze information, identify issues and seek assistance to resolve situations"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to effectively work under pressure"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nProblem-solving abilities"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nEDUCATION & EXPERIENCE","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nAssociates or bachelor’s degree preferred in a related field - or equivalent work experience"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMinimum of 1 year related work experience in a customer facing / support position"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nWorking knowledge of Microsoft Office with ability to use Excel for data analysis and reporting"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nIndustry knowledge / experience is a plus"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nPHYSICAL REQUIREMENTS","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nProlonged periods sitting at desk and working on computer"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nManual dexterity with the ability to learn to read specification documents"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOffice setting with exposure to a warehouse environment"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nWork Location:","attributes":{"bold":true}},{"insert":" In-office position. Tampa, FL"},{"insert":"\n\n"},{"insert":"\nJob Type:","attributes":{"bold":true}},{"insert":" Full-time"},{"insert":"\n\n"},{"insert":"\nBenefits:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\n401(k) with match"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMedical, Dental and Vision insurance with additional health and welfare benefits"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSome schedule flexibility and the ability to occasionally work remotely once proficient in the role"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPaid time off"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nProfessional development assistance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEmployee Referral program"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"}]}

Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching, Professional development assistance, Referral program