{"ops":[{"insert":"Position Summary:\n"},{"insert":"\nSupervises Security Officers on assigned shifts and provides for the protection and security of hospital assets, patients, visitors, employees, and guests. Serves as a first-line supervisor and operational escalation point responsible for maintaining order, supporting training, promoting accountability, and ensuring consistency in shift operations."},{"insert":"\n\n"},{"insert":"\nResponsibilities:\n"},{"insert":"Maintains order, discipline, and security within assigned areas, including in the absence of the shift Captain."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSupervises Security Officers on assigned shifts and assists with post assignments, staffing needs, and daily operational coordination."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAssists with the training of new officers and ongoing training of current officers."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAssists with emergency drills, incident command support, and coordinated response efforts during critical incidents."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAssists with officer performance, conduct, training compliance, and operational readiness."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nConducts shift briefings, reinforces expectations, and ensures officers are equipped to perform assigned duties."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nResponds to and manages significant incidents, ensuring appropriate notification, scene control, documentation, and escalation."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCommunicates appropriate information regarding patient and non-patient needs to Security team members and hospital staff."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintains strict confidentiality and professional standards at all times."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSupports performance coaching, corrective action, and leadership follow-up as directed."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMonitors compliance with departmental procedures, service standards, and hospital policies."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAssists with documentation review, shift issue resolution, and follow-up actions related to incidents and officer performance."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintains reasonably regular, punctual attendance consistent with organizational policy and applicable standards."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintains compliance with all hospital and departmental policies and procedures."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nParticipates in continual review of Security policies and procedures and recommends operational improvements."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nWorks with patients, visitors, staff, and leadership to resolve concerns and service issues."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nManages interactions involving patients, visitors, and employees under extreme stress in a calm and professional manner."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSupports leadership communication, shift continuity, and departmental accountability initiatives."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPerforms other related functions as assigned."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nServes as the backup Department timekeeper."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nQualifications:\n"},{"insert":"High school graduate or equivalent required."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nBasic knowledge of Microsoft Word or similar software for report writing purposes required."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nTraining in supervision, incident command, documentation review, and employee coaching preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nFour (4) years of progressive security, law enforcement, military security, corrections, or related public safety experience required."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOne (1) year of supervisory, lead, or formal leadership experience preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nHealthcare security experience preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nDemonstrated experience in coaching, incident management, training support, and operational decision-making preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust obtain and maintain a State of Florida Class “D” Security Officer License."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust obtain and maintain CPI Certification."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust obtain and maintain IAHSS Basic Certification or higher."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust obtain IAHSS Supervisor Certification within 12 months of promotion or appointment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"}]}