{"ops":[{"insert":"Job Summary: The Call Center Representative is responsible for providing phone and online support to patients and referral sources seeking care through the Florida Advanced Spine & Orthopedic Medical group."},{"insert":"\n\n"},{"insert":"\nRepresentatives are expected to interact with patients, providers, referral sources and/or vendors in a courteous, respectful, and empathetic manner, ensuring that all interactions comply with applicable regulations including but not limited to HIPAA, PHI, etc."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nPrimary Job Responsibilities:"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\nAnswer incoming calls promptly and professionally, and provide callers with informationregardingtheir appointments, including preparation instructions and appointment cancellations."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nInterviewpatients/families/referral sources to obtain demographic, financial, and medical information, and use this information to schedule or pre-register them for appointments."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPrioritize appointments based on guidelines and training, and work with departments to ensure that patients receive theappropriate levelof care."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nHandle incoming patient/family complaintcalls andcollaborate with offices as needed to provide service recovery."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nVerify third-party payer information via the web or telephone, checking if benefits are active or inactive."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nUpdate theeMRscheduling systemwith patients'financial responsibilityestimates based on their insurance benefits andcontracts andprovide information to patients/families as needed during the verification process."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nUpdate the referral systemwithappropriate detailsfor Marketing monitoring and reporting tomaintainaccuracyregardingour patient population."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEnsure that appointments are made with the mostappropriate providerbased upon patient and referral method and/orsourcepreferences."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nParticipate in the development and maintenance of scheduling policies and procedures."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintain proper andaccuratedocumentation of all activities."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nOther Job Responsibilities: As needed by Call Center Supervisor"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nEducation/Certification/Licenses:"},{"insert":"\n\n"},{"insert":"\nHigh school diploma or equivalent is required."},{"insert":"\n\n"},{"insert":"\nCollege, vocational/technical training, or certification is preferred."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nExperience:"},{"insert":"\n\n"},{"insert":"\n1 year's previous experience in a call center environment and/or 1 year experience in a medical/dental office setting preferred."},{"insert":"\n\n"},{"insert":"\nKnowledge of electronic health records software or equivalent preferred."},{"insert":"\n\n"},{"insert":"\nExperience with eClinical Works is a plus."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nKnowledge, Skills, and Abilities:"},{"insert":"\n\n"},{"insert":"\nThe ideal candidate will have solid verbal and written communication skills, excellent data entry skills, and the ability to effectively handle multiple tasks in a fast-paced environment."},{"insert":"\n\n"},{"insert":"\nBilingual in Spanish is preferred but not required."},{"insert":"\n\n"},{"insert":"\nKnowledge of medical terminology is preferred."},{"insert":"\n\n"},{"insert":"\n\n"}]}