{"ops":[{"insert":"Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day."},{"insert":"\n\n"},{"insert":"\nPosition Summary","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":3}},{"insert":"\n"},{"insert":"\nThe Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people."},{"insert":"\n\n"},{"insert":"\nKey Responsibilities","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":3}},{"insert":"\n"},{"insert":"\nGreet clients and patients warmly, in person and over the phone"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSchedule appointments and manage patient flow"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCommunicate medical information, estimates, and discharge instructions clearly and compassionately"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nProcess payments, maintain accurate medical records, and handle client accounts"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCoordinate with veterinarians and technicians to support patient care"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nHandle stressful or emotional situations with empathy and professionalism"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nQualifications","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":3}},{"insert":"\n"},{"insert":"\nPrevious experience as a veterinary CSR or in a veterinary medical setting preferred"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nStrong communication and interpersonal skills"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to multitask in a fast-paced environment"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nBasic understanding of veterinary terminology and procedures (or willingness to learn)"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nProficiency with practice management software is a plus"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCompassion for animals and their owners is essential"},{"insert":"\n\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nTypical schedule will be Tues/Thurs/Fri 2-6, Wed 9-5 and Saturdays 8-4 (possible rotation).\n"},{"insert":"\n"},{"insert":"\nAverage hours 20-28"},{"insert":"\n\n"}]}