{"ops":[{"insert":"Tampa Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!"},{"insert":"\n\n"},{"insert":"Expected hours for this role will be ","attributes":{"bold":true}},{"insert":"Monday -Friday 2:30pm to 11:00pm alternating Saturdays from 7am to 3pm","attributes":{"bold":true}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nResponsibilities:"},{"insert":"\n\n"},{"insert":"\nCreate a positive initial contact with service customers"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nInsure that all service phone calls are handled professionally and expediently"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nWork closely with shop foremen to schedule service repairs"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPerform additional duties as required by the Service Manager"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPerform all required tasks in accordance with company Standard Operating Procedures"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nPrimary Duties:"},{"insert":"\n\n"},{"insert":"\nOpen work orders"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nDiscuss service issues with customer and create an accurate description of customer's service problems and requests"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nDetermine method of payment and explain payment requirements to customer before work commences"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintain communication with customer as necessary during the repair process"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintain complete knowledge of OEM and vendor warranties"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nClose repair orders"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nAbility to work in a dealership environment with frequent exposure to weather elements"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nWillingness and ability to work up to 12 hours per day as required"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to sell service work"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to work with customers in a variety of situations"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nGood writing and communication skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSufficient computer skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"}]}