{"ops":[{"insert":"FL Seffner - 123094"},{"insert":"\nWe put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\nJob Description:"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\nThe CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team."},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nKey Job Responsibilities\n","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Ensure consistent execution of WOW (Wow Operating Way) plan."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSchedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEnsure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPrepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay)."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nRecords all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nConfirms car rental information and updates CCC One with rental car usage information."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nManage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n"},{"insert":"\nEducation and/or Experience Required","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"High School Diploma or GED (General Education Diploma)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMinimum: 1 year experience in a similar role such as administration assistant."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPreferred: 1 year in an auto body or similar work environment including previous customer service experience."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n"},{"insert":"\nRequired Skills/Abilities\n","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nStrong attention to detail with a high degree of accuracy."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nKnowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n"},{"insert":"\nOther Requirements","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nValid driver’s license."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.","attributes":{"italic":true}},{"insert":"\n\n"},{"insert":"\nThe physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.","attributes":{"italic":true}},{"insert":"\n\n"},{"insert":"\nAI Disclosure Statement:","attributes":{"bold":true}},{"insert":"\n"},{"insert":"At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.","attributes":{"italic":true}},{"insert":"\n\n"},{"insert":"\nCompensation Details:"},{"insert":"\n\n"},{"insert":"\n$15 - $20/ Hour"},{"insert":"\n\n"},{"insert":"\nCompensation is commensurate with skill, education and experience."},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nSupplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives"},{"insert":"\n\n"},{"insert":"\n\n"}]}