{"ops":[{"insert":"Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nJob Description:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nResponsibilities:\n","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\nEssential duties include, but are not limited to:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nA Guest Service Ambassador is responsible for providing exceptional customer service to casino guests while promoting and navigating the casino’s loyalty program."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nThis role involves enrolling potential new casino players into the Unity program, explaining the programs benefits, issuing rewards, and assisting with guest inquiries to enhance the overall gaming experience."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nGreeting and providing personalized service for guests that may include handling guest inquiries and concerns in a professional manner, provide information about casino amenities, promotions and entertainment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nExhibit integrity, discretion and a calm professional manner while interacting with guests and VIPs."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintain confidentiality of all casino data."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nParticipating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPerforming front of house and back of house duties for concerts and high profile celebrity events."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOther duties as assigned."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\nQualifications:\n","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Six (6) months of customer service experience, most preferably in a casino or hospitality environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nThe ability to work overnights, weekends, and holidays depending on assigned schedule."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nThe ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nStrong passion for great Guest Service."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust possess strong verbal and non-verbal communication skills."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust be energetic, caring, and compassionate."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nDesire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nInterest in growing professional knowledge through the property’s extensive training programs, such as SGA University, The Marketing Apprentice Program (MAP), and the Preparing Leaders of Tomorrow Program (PLOT)."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nBelief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to anticipate and meet Guests needs."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\nWork Environment:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nDuties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMust be able to work standing/walking for long periods of time, with or without reasonable accommodation."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nWhile performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nThe employee must frequently lift and/or move up to 40 pounds."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\nNative American Preference Policy:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nThe Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\nEmployment Process:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nSeminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:"},{"insert":"\n\n"},{"insert":"\nCredit Check"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCriminal Background Check"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nDrug Screen\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"Disclaimer","attributes":{"bold":true,"italic":true}},{"insert":"\n"},{"insert":"\nWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n#gotoworkhappy"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nThe Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.","attributes":{"italic":true}},{"insert":"\n\n"},{"insert":"\n\n"}]}