{"ops":[{"insert":"Job Duties:\n","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Greet and welcome patients and visitors in a friendly and professional manner."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nRespond to patient and caregivers' inquiries compassionately and respectfully."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCollect and process necessary forms, such as insurance details, medical histories, and consent forms."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCollect co-pays, process payments, and verify insurance information for billing purposes."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCommunicate with patients, radiologists, or technologists regarding patient needs or appointment changes."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nUpdate and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Answer phone calls and relay messages."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAssist with administrative tasks including filing, faxing, and scanning documents"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nOther duties as assigned."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nEducation and Experience:\n","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"High school diploma or equivalent required."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n2+ years related experience preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPrior healthcare experience preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Knowledge, Skills, and Abilities:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nExcellent customer services skills with the ability to be empathetic to patient needs."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to show genuine concern and understanding towards patient circumstances."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nStrong communication skills, with ability to listen actively, while entering and verifying data."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAttention to detail, time management and organizational skills required."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintain composure under pressure when dealing with challenging patient situations calmly.\n"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ability to solve problems, multitask and work in a fast-paced environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nDependability, reliability and teamwork are key success factors."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nKnowledge of healthcare insurance plans, medical terminology, and billing processes preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nKnowledge of HIPAA regulations and patient confidentiality standards preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nFamiliarity with Electronic Health Records (EHR) systems and insurance verification software preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Physical Requirements: ","attributes":{"bold":true}},{"insert":"This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking."},{"insert":"\n\n"},{"insert":"\n\n"}]}