{"ops":[{"insert":"Retention Specialist — Medicare & Ancillary Plans","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Build Relationships | Support Members | Make a Difference","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"If you enjoy helping people, solving problems, and building lasting relationships, "},{"insert":"INSUREitALL wants to meet you!","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"We’re an insurance brokerage agency specializing in "},{"insert":"Medicare and select ancillary plans","attributes":{"bold":true}},{"insert":". As a Retention Specialist, you’ll support existing members, resolve service concerns, and help prevent avoidable cancellations by making sure members feel heard and supported."},{"insert":"\n\n"},{"insert":"You’ll work closely with members, insurance carriers, and our team to address concerns and follow each case through resolution."},{"insert":"\n\n"},{"insert":"What You’ll Do","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Support existing members with Medicare and ancillary plan service needs."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Resolve eligibility, ID card, billing, and other service issues."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Contact members at risk of canceling to understand their concerns and coordinate solutions."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Respond to consumer complaints, document concerns, and coordinate timely resolution and follow-up."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Handle escalated cases and refer compliance concerns to the appropriate team."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Keep accurate records of member conversations and retention efforts."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Address plan-change questions and coverage needs within your licensing authority and company procedures."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Protect member information and follow company compliance requirements."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What You’ll Bring","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"An active health insurance agent license is required.","attributes":{"bold":true}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Familiarity with Medicare and ancillary benefits."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong computer skills and proficiency in Google Workspace applications, including Gmail, Google Docs, Google Sheets, Google Drive, etc."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Confidence navigating multiple systems and maintaining accurate digital records."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong communication skills and a friendly, professional approach."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Patience, empathy, and confidence handling challenging conversations."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong organization, attention to detail, and dependable follow-through."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"A willingness to learn, accept coaching, and collaborate with the team."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Why Join Our Team?","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Make a direct impact on member satisfaction and retention."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Expand your knowledge of Medicare and ancillary insurance."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Work alongside licensed agents and carrier partners."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Build valuable skills in relationship management and problem-solving."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Receive training in compliance, privacy, and member protection."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Ready to help members feel confident and supported? We’d love to hear from you!","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Pay: From $25.00 per hour"},{"insert":"\n\n"},{"insert":"Application Question(s):"},{"insert":"\n\n"},{"insert":"Do you have carrier release letters, or are you released from your previous upline?"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"License/Certification:"},{"insert":"\n\n"},{"insert":"2-15, 2-18, or 2-40 producer license? (Required)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}