{"ops":[{"insert":"\n\n"},{"insert":"Job Description: Centralized Scheduler","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":1}},{"insert":"\n"},{"insert":"\nPremier Community HealthCare Group, Inc.","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"\nLocation- Dade City, FL","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\n2 Openings","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"\nPosition Summary","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\nThe Centralized Scheduler plays a critical role in supporting patient access and care coordination by managing scheduling and call operations. As the first point of contact for patients, this position is responsible for delivering a professional, compassionate, and efficient experience."},{"insert":"\n\n"},{"insert":"\nThis role requires strong communication skills, attention to detail, and the ability to manage multiple tasks while navigating patient needs. The Centralized Scheduler contributes directly to enhancing patient satisfaction and supporting Premier Community HealthCare’s commitment to high-quality, community-focused care."},{"insert":"\n\n"},{"insert":"\nKey Responsibilities","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\nAnswer incoming calls promptly, courteously, and professionally while assessing patient needs"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSchedule patient appointments across multiple service lines using the Practice Management System"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nRegister new patients and update existing patient records accurately"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nVerify and document patient demographics and appointment details"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nProvide patients with information regarding required documentation, forms, and fees"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nConfirm or reschedule appointments and provide reminders as needed"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nRoute calls appropriately, including clinical and billing inquiries"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nMaintain accurate and up-to-date electronic health records (EHR)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEnsure HIPAA compliance and maintain strict patient confidentiality"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAssist with general inquiries regarding services and locations"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCommunicate effectively with care teams to support smooth patient flow"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nParticipate in quality improvement initiatives and department goals"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nSupport community engagement efforts and organizational initiatives"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nPerform other duties as assigned"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nKnowledge, Skills, and Abilities","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\nProficiency with computers and healthcare systems (EHR/EPIC preferred)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nStrong organizational and multitasking abilities in a fast-paced environment"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nExcellent verbal and written communication skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nHigh attention to detail and accuracy in data entry and scheduling"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nEffective problem-solving and conflict resolution skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCommitment to delivering exceptional customer service"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to maintain professionalism, integrity, and confidentiality"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nKnowledge of HIPAA and healthcare privacy regulations"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAdaptability to changing priorities and operational needs"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to collaborate effectively in a team-based environment"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nBasic understanding of medical terminology and math skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nCultural competency and ability to serve diverse populations [Centralize...LSC_1.2024 | PDF]"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nQualifications","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\nHigh School Diploma or GED required"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to obtain and maintain EPIC certification during employment [Centralize...LSC_1.2024 | PDF]"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nWorking Conditions & Physical Requirements","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\nProlonged periods of sitting and computer use"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nAbility to lift up to 20 pounds regularly and up to 50 pounds occasionally"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nExposure to a clinical environment, including potential infectious diseases"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\nFrequent viewing of computer screens [Centralize...LSC_1.2024 | PDF]"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"\nAdditional Information","attributes":{"bold":true}},{"insert":"\n","attributes":{"header":2}},{"insert":"\n"},{"insert":"\nThis job description outlines the primary duties and responsibilities but is not exhaustive. Employees may be required to perform additional duties as assigned to support organizational needs."},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"},{"insert":"\n\n"}]}