{"ops":[{"insert":"Overview","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Join our dynamic team as a Guest Services Associate and become the welcoming face of our organization! In this energetic role, you will deliver exceptional customer service, manage guest interactions, and ensure smooth operations across our facilities. Your enthusiasm and organizational skills will help create memorable experiences for every visitor while supporting daily administrative and operational tasks. This paid position offers an exciting opportunity to develop your sales, communication, and organizational talents in a fast-paced environment committed to excellence."},{"insert":"\n\n"},{"insert":"Responsibilities","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Greet all customers with a welcoming attitude and professionalism."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Maintain a clean, organized, and professional workspace at all times."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Answering phone calls"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Answer questions in a courteous way"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Maintain all marketing supplies and request any supplies needed"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Document all incident reports"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Coordinate crowd control"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Make sure that you are knowledgeable about programs and fees"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Any other task or responsibility as assigned by a manager"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Utilize ActiveNet registration software to enroll customers in programs and activities accurately."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Assist with the setup and breakdown of major programs and special events."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Continuously develop knowledge of all programs, services, and events offered within the facility."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Respond to and manage minor incidents professionally, completing detailed incident reports as required."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Process payments for private rentals, fundraisers, birthday parties, public skate sessions, and other scheduled programs."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Assign locker rooms in compliance with SafeSport policies and organizational guidelines to ensure a safe and appropriate environment for all participants."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Enforce facility policies and procedures to ensure a safe and positive experience for all guests."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Requirements","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Prior experience in customer service"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"5+ years of prior customer service experience is preferred"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Experience with a POS system"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Excellent computer proficiency (MS Office – Word, Excel, and Outlook)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Flexible work schedule: Must be able to work mornings, nights and weekends."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ability to work both independently and as a group"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong written and verbal communication skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong conflict resolution and de-escalation skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Embark on a rewarding journey with us where your positive attitude fuels memorable guest experiences! We value energetic individuals eager to grow their skills in a vibrant environment dedicated to service excellence."},{"insert":"\n\n"},{"insert":"Pay: $16.00 - $18.00 per hour"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"Employee discount"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Experience:"},{"insert":"\n\n"},{"insert":"Guest Services: 5 years (Preferred)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Shift availability:"},{"insert":"\n\n"},{"insert":"Day Shift (Required)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Night Shift (Required)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

Employee discount