{"ops":[{"insert":"Are you the person other front-desk staff naturally turn to when the schedule gets complicated, a patient needs help, or a new employee needs to learn the right way to do something?"},{"insert":"\n\n"},{"insert":"Cardiovascular Center of Tampa, P.A. is looking for an experienced medical front-office professional who can "},{"insert":"personally do the work and coordinate the people doing it","attributes":{"bold":true}},{"insert":"."},{"insert":"\n\n"},{"insert":"This is a hands-on leadership position with responsibility for the day-to-day front-office workflow. You will remain close to patients and the work itself while coordinating a small front-desk team, strengthening training, improving communication, and making sure scheduling, calls, messages, insurance information, referrals, and other important front-office work are handled reliably."},{"insert":"\n\n"},{"insert":"The Front Desk Coordinator will "},{"insert":"report directly to the Managing Partner","attributes":{"bold":true}},{"insert":" and have a clearly defined area of responsibility within the practice. Your success will be visible in smoother patient communication, stronger front-desk organization, better-trained staff, and fewer important details falling through the cracks."},{"insert":"\n\n"},{"insert":"ABOUT CARDIOVASCULAR CENTER OF TAMPA","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Cardiovascular Center of Tampa, P.A. is an independent, physician-owned cardiology practice in the North Tampa / USF area. Our physicians have built a reputation for excellent, professional, and compassionate care."},{"insert":"\n\n"},{"insert":"We are strengthening the systems around that care. The Front Desk Coordinator will take ownership of the daily coordination of the front office, including patient communication, scheduling, front-desk workflow, and the training and coordination of front-office staff."},{"insert":"\n\n"},{"insert":"WHY THIS OPPORTUNITY STANDS OUT","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"You will have a "},{"insert":"clear leadership lane","attributes":{"bold":true}},{"insert":" and direct responsibility for how the front office functions each day."},{"insert":"\n\n"},{"insert":"You will report directly to the Managing Partner and have an opportunity to make a visible difference in how the practice operates."},{"insert":"\n\n"},{"insert":"You will remain hands-on. Leadership here comes from understanding the work well enough to perform it, teach it, organize it, and know when something has not been completed correctly."},{"insert":"\n\n"},{"insert":"You will have the opportunity to train and develop other front-desk employees so the whole team becomes stronger."},{"insert":"\n\n"},{"insert":"You can directly improve the patient experience by strengthening telephone communication, scheduling, follow-through, and organization."},{"insert":"\n\n"},{"insert":"You will have room to identify recurring problems and recommend practical improvements that make the workday better for patients, physicians, and staff."},{"insert":"\n\n"},{"insert":"This can be an excellent next step for an experienced Medical Receptionist, Front Office Specialist, Patient Services Coordinator, Lead Receptionist, Medical Front Desk Lead, or similar medical front-office professional who is ready for meaningful responsibility."},{"insert":"\n\n"},{"insert":"WHAT YOU WILL DO","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Work hands-on at the front desk while coordinating the daily front-office workflow."},{"insert":"\n\n"},{"insert":"Coordinate coverage, assignments, priorities, and follow-through for a small front-desk team."},{"insert":"\n\n"},{"insert":"Train and cross-train front-desk employees by demonstrating the work, observing performance, correcting mistakes, and following up until they can perform independently."},{"insert":"\n\n"},{"insert":"Create a welcoming, professional patient experience from the first telephone call through check-in, check-out, scheduling, and departure."},{"insert":"\n\n"},{"insert":"Strengthen telephone, voicemail, and message handling so patients, referring offices, hospitals, and other callers receive timely and professional assistance."},{"insert":"\n\n"},{"insert":"Make sure messages are routed correctly and that promised callbacks and other follow-up are completed."},{"insert":"\n\n"},{"insert":"Schedule, reschedule, confirm, and coordinate appointments while helping protect efficient physician schedules and patient flow."},{"insert":"\n\n"},{"insert":"Maintain accurate patient demographics, insurance information, referring-provider information, and other front-office data."},{"insert":"\n\n"},{"insert":"Coordinate and support insurance verification, referrals, prior authorizations, medical-record requests, patient forms, and related front-office work."},{"insert":"\n\n"},{"insert":"Use "},{"insert":"eClinicalWorks","attributes":{"bold":true}},{"insert":" accurately and help other front-desk employees become proficient in the practice workflow."},{"insert":"\n\n"},{"insert":"Identify recurring front-office problems and bring practical solutions to the Managing Partner."},{"insert":"\n\n"},{"insert":"Maintain HIPAA-compliant, courteous, and organized patient communication at all times."},{"insert":"\n\n"},{"insert":"WHAT SUCCESS LOOKS LIKE","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Patients can reach the practice and receive courteous, useful assistance."},{"insert":"\n\n"},{"insert":"Calls and messages are not simply passed along. They are routed appropriately and followed through reliably."},{"insert":"\n\n"},{"insert":"The schedule is accurate, organized, and supported by complete patient information."},{"insert":"\n\n"},{"insert":"Patients are welcomed, checked in, checked out, and scheduled professionally."},{"insert":"\n\n"},{"insert":"Insurance, demographic, referral, and other important front-office information is accurate and current."},{"insert":"\n\n"},{"insert":"Front-desk employees know what is expected of them and receive real training when they need it."},{"insert":"\n\n"},{"insert":"New employees are taught how to perform the work rather than simply being placed at a workstation and expected to figure it out."},{"insert":"\n\n"},{"insert":"Unfinished front-office work is identified and brought to completion."},{"insert":"\n\n"},{"insert":"The front office functions as a coordinated team rather than a collection of separate people."},{"insert":"\n\n"},{"insert":"Physicians and clinical staff spend less time correcting avoidable front-office problems."},{"insert":"\n\n"},{"insert":"WHAT YOU BRING","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Strong, current, hands-on medical front-desk experience in an outpatient physician-practice setting."},{"insert":"\n\n"},{"insert":"Demonstrated ability to personally handle patient scheduling, phones, check-in/check-out, insurance information, medical records, referrals, and medical-office communication."},{"insert":"\n\n"},{"insert":"Experience training, guiding, coordinating, or serving as the go-to person for other front-office employees. A formal supervisor or coordinator title is not required if you have genuinely performed this type of responsibility."},{"insert":"\n\n"},{"insert":"Strong organization and follow-through. You notice when something has not been completed and help bring it to completion."},{"insert":"\n\n"},{"insert":"Good judgment, maturity, communication skills, and a practical, solution-oriented approach."},{"insert":"\n\n"},{"insert":"A warm, professional manner with patients, including during busy or difficult situations."},{"insert":"\n\n"},{"insert":"Solid EHR/EMR and computer skills. Hands-on "},{"insert":"eClinicalWorks (eCW)","attributes":{"bold":true}},{"insert":" experience is a major advantage, and candidates should be prepared to describe what they can personally do in the system."},{"insert":"\n\n"},{"insert":"Cardiology, cardiovascular, or other specialty-practice experience is a plus."},{"insert":"\n\n"},{"insert":"Bilingual English/Spanish ability is a plus."},{"insert":"\n\n"},{"insert":"SCHEDULE, COMPENSATION & BENEFITS","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Full-time, in-person position in North Tampa near USF."},{"insert":"\n\n"},{"insert":"Monday through Friday, generally within an 8:00 a.m. to 5:00 p.m. time frame."},{"insert":"\n\n"},{"insert":"Compensation is based on medical front-office experience, knowledge, leadership ability, and demonstrated performance."},{"insert":"\n\n"},{"insert":"HOW TO APPLY","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Please submit your resume through Indeed."},{"insert":"\n\n"},{"insert":"We are especially interested in learning about the medical front-office duties you personally know how to perform, a front-desk team you have trained or coordinated, examples of how you have improved follow-through or patient communication, and your level of experience with eClinicalWorks."},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"401(k)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Health insurance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Paid time off"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Professional development assistance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Retirement plan"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Application Question(s):"},{"insert":"\n\n"},{"insert":"About how many minutes will it take for you to drive from home to the practice at 13801 Bruce B Downs Blvd #104, Tampa, FL 33613"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Please briefly describe any experience you have training, coordinating, or serving as the go-to person for other medical front-desk staff."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"What experience do you have using eClinicalWorks (eCW)? Please briefly describe the functions you personally used."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Experience:"},{"insert":"\n\n"},{"insert":"Medical front desk / Medical receptionist experience:: 2 years (Required)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Language:"},{"insert":"\n\n"},{"insert":"Spanish (Preferred)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

Health insurance; 401(k); Paid time off; Professional development assistance; Retirement plan