{"ops":[{"insert":"Job Overview","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Join our dynamic hospitality team as a Hotel Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service. Your proactive approach and attention to detail will ensure smooth operations at the front desk while fostering a warm, inviting atmosphere. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to shine!"},{"insert":"\n\n"},{"insert":"Responsibilities","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Manage reservations using property management systems (PMS) such as OPERA or similar platforms"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Provide accurate information about hotel amenities, services, and local attractions to enhance guest experience"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Handle guest inquiries via phone and in person with professionalism and hospitality etiquette"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Address guest concerns promptly, demonstrating excellent customer service problem-solving skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Maintain accurate records of guest stays, billing, and special requests, including night audit procedures when necessary"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Follow hotel emergency procedures to ensure guest safety and security at all times"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Collaborate with housekeeping, maintenance, and management teams to resolve guest issues swiftly and effectively"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Experience","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Previous experience in hotel management or front desk operations preferred, especially within resort or hotel environments"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Familiarity with hospitality reservation systems such as Choice Advantage or property management systems (PMS) required"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong customer service skills with a focus on guest relations and client communication"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Knowledge of hotel emergency procedures and night audit processes is advantageous"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Proven ability to handle phone communication professionally using excellent phone etiquette"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Experience working in hospitality environments that require quick thinking and proactive problem-solving"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Embark on a rewarding career where your hospitality expertise makes a difference! We value energetic individuals committed to delivering outstanding guest experiences through exceptional service, clear communication, and a welcoming attitude. Join us in creating memorable stays for every guest who walks through our doors!"},{"insert":"\n\n"},{"insert":"Pay: $14.50 - $17.00 per hour"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"Employee discount"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Free parking"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Paid jury duty"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

Free parking; Paid jury duty; Employee discount