{"ops":[{"attributes":{"bold":true},"insert":"Patient Services Representative – Pediatric Primary Care (Full-Time)"},{"insert":" "},{"attributes":{"bold":true},"insert":"[City, State] | In-"},{"insert":"\n"},{"attributes":{"bold":true},"insert":"Person | Full-Time"},{"insert":"\n\n"},{"attributes":{"bold":true},"insert":"About Us"},{"insert":"\nWe're a growing pediatric primary care organization dedicated to providing equitable, high-quality health care for children and families — from tots to teens. Our mission is simple: build a foundation for a lifetime of optimal health and wellness. Our front office team is essential to delivering on that promise every single day.\nIf you're looking for meaningful work in a purpose-driven, community-focused practice, we'd love to have you join us.\n\n"},{"attributes":{"bold":true},"insert":"Position Summary"},{"insert":"\nThe Patient Services Representative serves as the first point of contact for patients and families. You'll keep our front office running smoothly by managing scheduling, check-in/check-out, patient registration, payment collection, and medical records — all while delivering a warm, welcoming experience to every family we serve.\n\n"},{"attributes":{"bold":true},"insert":"Responsibilities"},{"insert":"\nAnswer and screen a high volume of incoming calls courteously; record and route messages accurately"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Schedule patient appointments and procedures in accordance with office policies"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Check patients in upon arrival and out upon departure"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Collect and verify patient demographics and ensure registration forms are complete"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Collect patient and insurance payments; reconcile charges daily"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Verify account balances and communicate unpaid balance information to patients"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"File, prepare, and scan patient charts and documents into the EMR system"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Transcribe letters and create forms as needed"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Maintain confidentiality of all patient records and information (HIPAA)"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Manage front office organization, including supply inventory"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Perform additional duties as assigned by the office manager"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"bold":true},"insert":"Qualifications"},{"insert":"\nHigh school diploma or GED "},{"attributes":{"italic":true},"insert":"(required)"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Minimum 2 years of experience in a medical office, front office, or scheduling role "},{"attributes":{"italic":true},"insert":"(required)"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Proficiency with computer programs and applications"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Basic arithmetic skills for payment reconciliation and charge balancing"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Familiarity with EMR systems preferred"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Strong communication skills and a patient, family-friendly demeanor"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"bold":true},"insert":"Level Classification"},{"insert":"\n"},{"attributes":{"bold":true},"insert":"Level I:"},{"insert":" Entry-level (1–4 years' experience); meets core job requirements with some supervision. Candidates with 4+ years who require additional supervision may also qualify at this level.\n\n"},{"attributes":{"bold":true},"insert":"Job Type:"},{"insert":" Full-time "},{"attributes":{"bold":true},"insert":"Setting:"},{"insert":" In-person, pediatric primary care clinic "},{"attributes":{"bold":true},"insert":"Industry:"},{"insert":" Healthcare / Medical Office Administration\n"}]}