{"ops":[{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*"},{"insert":"\n\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"In addition to competitive pay, we offer our associates the following benefits:"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"401(k) with company match"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Professional work environment, with job training and advancement opportunities"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Paid Time Off"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Tenure Bonuses"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Employee discount programs"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Referral programs"},{"insert":"\n\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"RESPONSIBILITIES:"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Greets all customers promptly; provides timely professional service."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Departs from traditional ways of doing things to ensure customer satisfaction and loyalty."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Estimates cost and completion time/settles customer accounts."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Communicates with customer about status of work."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Coordinates activities to ensure repair work is fixed right the first time and completed on time."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Meets or exceeds goals for add-on sales."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Meets or exceeds OEM Customer Satisfaction Index expectations"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Delivers the right car in perfect condition every time."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Identifies repeat customers/first time customer and treats them accordingly."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Contacts customers to remind them of service appointments and/or when scheduled maintenance is due."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Documents repair order changes."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"Promptly addresses and resolves customer viewpoint and service follow-up issues."},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"*see hiring manager for details"},{"insert":"\n"},{"attributes":{"background":"#ffffff","color":"#515151"},"insert":"EOE/DFWP"},{"insert":"\n\n"}]}